POLICY OVERVIEW
- Cancellations are allowed until we ship, at our discretion.
- We believe in a hassle-free experience, in both sales and returns.
- We believe making returns and refunds should be made quickly.
- Refunds, store credit, and exchanges are available to you.
- Returns are valid for 30 days; must be unopened.
- An RMA number is required to return an item.
- You are responsible for return shipping costs.
- There is no restocking fee for returns valued at less than $100.
- Returns are limit to one (1) return per six (6) months.
- Clearance items and items purchased on sale are final.
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POLICY IN DETAIL
If you are not satisfied with your purchase, you may return it to us for a full refund, store credit, or exchange under the following terms and conditions of this policy (“Return Policy”). Please see below for more information on our Return Policy.
CANCELLATIONS
Cancellations For Any Reason
Omni Theme, LLC, (the “Company”) will happily cancel your order at any time prior to its shipment. Cancellations are provided to you as a courtesy, however, and we are not under any requirement to cancel any order(s). In the event of a successful cancellation, we may issue you a refund or a store credit at our discretion. Cancellations are not allowed on wholesale, private label, white-label, or liquidation orders.
RETURNS
Return Due To Change Of Mind
Company will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Company or its banking partner will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Warranty Returns
Company will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Company to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
- refund to your payment method
- a refund in-store credit
- a replacement item sent to you (if stock is available)
RETURN PROCESS
To return an item, please check that your item is returnable using our return portal. Go through the instructions and initiate your return. If you’re having trouble using the portal you may email customer service via our contact form to obtain a Return Merchandise Authorization (RMA) number.
After receiving an RMA number through the above methods, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Omni Theme, LLC
Attn: Returns
RMA #
10620 Southern Highlands Pkwy
Suite 110-386
Las Vegas, NV 89141
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Refunds will not be given for items lost in the mail.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- opened items
- expired items
- items purchased from third parties
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Restocking Fee
A restocking fee of 20% will be charged for all returns in excess of $100.00 or the USD equivalent.
Limitations
Due to abuse, returns are limited to one (1) return per rolling six (6) month period.
Example: You may return your first order placed on January 1st, but you may not make another return until July 1st.
Clearance Items
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please feel free to contact us.
